For forwarders & brokers
Place an order that runs the first time.
Most failed recoveries are paperwork failures, not driving failures. This is everything our dispatch desk needs from yours.
Placing an order
Three rules that keep the desk moving.
None of this is bureaucracy. Each one exists because ignoring it costs a driver, a slot, or a shipment’s free time.
01
One order per email
Each shipment gets its own email, with every required document attached at the same time. Orders split across messages are how a piece count or a special instruction goes missing.
02
All documents at once
The Delivery Order, the bills, and anything the warehouse will ask for should travel together. If a document arrives later, the order effectively starts later.
03
Only when confirmed
Send the order once it is genuinely good to go. We are unable to hold drivers for orders that are still firming up, and a dry run consumes a slot somebody else needed.
The document
What a Delivery Order must contain.
For all deliveries going out from the airport or your facility, the official Delivery Order or Bill of Lading has to carry the eight items opposite.
Most forwarders already supply the majority of them. We ask for the rest because we must be able to prove our place in the import and export chain.
Required on every order
08 fields
- 01The name and place of business of the consignor
- 02The name and place of business of the consignee
- 03Our name as well as yours
- 04Port of origin and port of destination
- 05Piece count and weight
- 06Commodity
- 07Master bill and house bill numbers
- 08Any special instructions
Clearance cutoffs
7:30 AM
AM delivery
11:30 AM
PM delivery
Orders must be cleared at the airlines and dispatched before these times to make the corresponding delivery cycle. Missing both is a conversation about tomorrow morning, and dispatch will have it with you honestly.
Congestion & waiting time
Queues at the airline cargo warehouses are outside our control and impossible to predict, which is why waiting time is handled separately from the transport, outside the quote.
- Our driver documents waiting time as it happens
- Dispatch tells you while the truck is still there
- Nothing appears as a surprise after the fact
Call dispatch for the current waiting and congestion terms.
Questions
What forwarders ask us.
What has to be on the Delivery Order or Bill of Lading?
Eight things: the consignor's name and place of business, the consignee's name and place of business, our name as well as yours, the port of origin and destination, the piece count and weight, the commodity, the master and house bill numbers, and any special instructions. Most forwarders already supply the majority of this. The reason we ask for all of it is that we must be able to prove our place in the import and export chain, and the Delivery Order is the preferred place to do that.
Dispatch · 6:00 AM – 5:00 PM
Running a recovery today?
Tell us what is moving and where it has to be. Dispatch comes straight back to you.